La plus ca change, la plus ca meme ne chose. The more things change, the more they change. Opening the office center in Orlando has been a huge boost to RTBS, offering us good weather, good growth and good partners. Our marketing strategy of promoting the Marketing Pillar has paid dividends and our Corporate Strategic Management Division is getting off the ground with the expected rapid growth and customer acquisition.
Of course, there are always the day-to-day issues. Hardware in 2 locations that needs to be maintained. Customers now all along the East Coast. Suppliers, contractors, staff located everywhere. But operations are running smoothly. We've replaced our weekly in-person staff meetings with video conferences and whiteboard sessions. Our customers haven't reported a hitch as 98% of all post-sale interactions are handled over the phone. The largest hiccup came when we had to force a reset for our whitehat registrations with the major ISPs and when we tried to use Skype for out telephone services. The ISP issues were quickly fixed.
Skype, on the other hand failed to live up to real-time availability requirements and was dumped for Vonage.
There's always a fine line between putting too much business information in a public message and not enough. For the next few months, we will maintain the policy of 'if it's interesting, put it in, if it's detailed business info, leave it out.'
Gotta run!
-Shawn
Of course, there are always the day-to-day issues. Hardware in 2 locations that needs to be maintained. Customers now all along the East Coast. Suppliers, contractors, staff located everywhere. But operations are running smoothly. We've replaced our weekly in-person staff meetings with video conferences and whiteboard sessions. Our customers haven't reported a hitch as 98% of all post-sale interactions are handled over the phone. The largest hiccup came when we had to force a reset for our whitehat registrations with the major ISPs and when we tried to use Skype for out telephone services. The ISP issues were quickly fixed.
Skype, on the other hand failed to live up to real-time availability requirements and was dumped for Vonage.
There's always a fine line between putting too much business information in a public message and not enough. For the next few months, we will maintain the policy of 'if it's interesting, put it in, if it's detailed business info, leave it out.'
Gotta run!
-Shawn
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