Just returned from a 5 day board meeting/skull session with our Board of Advisors and Investors. We worked out some tactical details, made sure that our strategy was aligned with our overall goals and laid out some short-term executables at the management level.
The first item is to start thinning the herd. We have identified our low and underperforming customers, the ones whose potential has gone unrealized or whose management expenses have become too high, and have started the process of workign with them to migrate their accounts to other service providers--ones whose model lets them run with this type of client successfully; i.e. heavy billing for customer service and support.
While we know that this may cause some discomfort, in the long run everyone will be happier and better served. Our soon-to-be ex-customers will be allowed to work with other companies that are geared to meet their more intensive, hands-on needs for day-to-day production task execution assistance. We will be able to concentrate more of our resources on growth and implementation of business strategic solutions within our Pillar-based framework. Our staff wil be able to execute on the things they do best--problem solving, technical situational projection within a framework of business needs identification.
For those keeping track, in the past month, we're converting leads in the ISP industry, web development industry, marketing and sales industry and retail/services. Florida's a growing place and it's been fun for everyone involved.
And, the Yankees survived Carl Pavano's Opening Day start while Shill was pounded by KC. Nice to be 1 game up already.
-Shawn
The first item is to start thinning the herd. We have identified our low and underperforming customers, the ones whose potential has gone unrealized or whose management expenses have become too high, and have started the process of workign with them to migrate their accounts to other service providers--ones whose model lets them run with this type of client successfully; i.e. heavy billing for customer service and support.
While we know that this may cause some discomfort, in the long run everyone will be happier and better served. Our soon-to-be ex-customers will be allowed to work with other companies that are geared to meet their more intensive, hands-on needs for day-to-day production task execution assistance. We will be able to concentrate more of our resources on growth and implementation of business strategic solutions within our Pillar-based framework. Our staff wil be able to execute on the things they do best--problem solving, technical situational projection within a framework of business needs identification.
For those keeping track, in the past month, we're converting leads in the ISP industry, web development industry, marketing and sales industry and retail/services. Florida's a growing place and it's been fun for everyone involved.
And, the Yankees survived Carl Pavano's Opening Day start while Shill was pounded by KC. Nice to be 1 game up already.
-Shawn
Powered by ScribeFire.
No comments:
Post a Comment