First Posting

Anything done for the first time unleashes a demon.

Today, we're initiating the first significant upgrade to our Administration System. It's being redesigned after 24 months of customer usage to better fit the needs of our customers, based upon how they were using the system and how they plan on using the system, not just how our initial design thought it would be used. It's amazing what parts have become critical to their day-to-day operations--parts that no-one, not any of the customers, imagined would be that important.

The redesign is being executed for a number of reasons, the first and most important is to make the Administraion System palatable to our increasing number of customers. By improving the layout, the looks, and the ease of use, we are not only making everything easier and more visually pleasing to our existing customers, but we are also making the back-end, the part that our customers's employees use on a daily basis, significantly less frustrating.
The second reason is to make the required improvements and to add in the new features that our customers and our marketplace has told us that they need. With any semi-closed system over time, there are a minimum number of ongoing changes required to make the system function with reasonable facility in the current real-world environment. Add to that the new ideas, thoughts, needs, and 'wishes' that a system's users will devise and realise while using that system, and you have added second layer of continuing operations--improvements and additions. The second reason addresses that layer of operations.

This system, as with nearly all ongoing concerns, is a highly iterative one. Keeps it fun.